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Feature Menu
Summary
Supported Configuration Items
Configuration Management
Incident & Problem Management
Change Management
Release Management
Document Management
Integration
Summary
- Integrated ITSM product based on ITIL
- 100% Web application, only web browser required
- Configuration Management
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Document Management
- Release Management
- Graphical diagram generation
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Supported Configuration Items [ Details ]
- Locations
- Racks
- Networks
- Devices
- Software Products
- Applications
- Data Stores
- Documents
- People
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Configuration Management
- Bi-directional relationships
- Extensible schema
- Web service interface
- Customizable Lookup Values
- Ownership assignment & notification
- Software license tracking
- Full audit trail of all changes
- CR enforcement of all CI modifications
- Multi-version CI records
- PDF summary and detailed reports
- Financial reporting
- Asset tracking
- CI booking / scheduling built-in
- Firewall rule definition
- CSV Export & Import
- Integration with discovery tools
- Multi-company partitioning of CMDB data
- Record-level access control
- CI cloning capability
- Bulk update capability
- Relationship Navigator & diagram output
- Custom data views and queries
- Customizable graphic images and layout
- Document linking and free-form Notes
- Switch between standard and custom schema
- Group CIs into Collections
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Incident & Problem Management
- Optional use, can reference external system
- Support for Faults, Problems, Known Errors and Service Requests
- User self-service
- Email notifications
- Generate & update incidents via email
- Customizable portal
- Automate incident creation
- Customizable Service Request forms
- Incident Dashboard
- Incident Statistics and reporting
- Known Error and Problem lookup
- Incident templates
- Linkage between Incidents & CIs
- Linkage between Incidents & Changes
- FAQ database
- Service & SLA definition
- Auto-reminders
- Auto-escalation
- Plot Incidents on Calendar
- Time & cost recording
- Customer billing reports
- Support for Tasks with separate assignment
- Update Incident & Task detail via E-mail
- Full audit-trail of incident life-cycle
- Customizable categories, status
- Incident close & reopen
- Vendor performance tracking
- Document linking and free-form Notes
- Non-working day calendar
- Service Desk working hours
- Calculation of elapsed time
- Impact analysis
- View & explore Incident relationships in diagram
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Change Management
- Optional use, can reference external system
- Support for Standard & Emergency changes
- User self-service
- Email notifications
- Update change Task notes via E-mail
- Automate Change creation
- Optional Change review step
- Multi-level CAB approval
- Pre-approved Changes
- Change Dashboard
- Change Statistics and reporting
- Change templates
- Linkage between Changes & CIs
- Linkage between Changes & Incidents
- FAQ database
- Project definition
- Auto-reminders
- Plot Changes on Calendar
- Time & cost recording
- Customer billing reports
- Support for Tasks with separate assignment
- Full audit-trail of Change life-cycle
- Customizable categories, status
- Change close & reopen
- Document linking and free-form Notes
- Impact analysis
- View & explore Change relationships in diagram
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Release Management
- Define Release and link to CIs
- Link Release to Project
- Link Release to Change Request
- Change Request inherits links from Release
- Record release dates & deployment info
- Plot Release dates on Calendar
- Release reporting
- Document linking and free-form Notes
- View & explore Release relationships in diagram
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Document Management
- Upload documents into CMDB
- Link a document to multiple CIs
- Support for any type of file
- Bulk load capability
- 10MB file size limit
- Upload configuration files, code automatically
- Custom views and search capability
- Extended security to protect documents
- Version history and audit trail
- View & explore Document relationships in diagram
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Integration
- Active Directory® or other LDAP authentication & synchronization
- Discovery tool integration with auto import
- OpenNMS® and Nagios® support
- Perl scripts provided for automating tasks
- SOAP 1.1 and WSDL 1.1 compliant web service interface
- Custom development available for specific connectors
- Any 3rd party product capable of calling external script can trigger easyCMDB event
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